Privacy Policy
Effective Date: February 10, 2026
Lumen Private Services (“Lumen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information obtained through our website and in the course of providing administrative healthcare coordination services.
1. Information We Collect
We may collect the following categories of information:
Information You Provide Voluntarily
Name
Email address
Phone number
Information submitted through consultation or intake forms
Administrative healthcare details necessary for coordination (e.g., provider names, appointment details, insurer information)
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Pages visited
This information is used for website functionality and basic analytics.
2. How We Use Information
We use collected information to:
Respond to consultation requests
Determine service fit
Provide administrative healthcare coordination services
Communicate with healthcare providers and insurers as authorized
Improve website functionality and user experience
Comply with legal obligations
We do not sell personal information.
3. HIPAA Status & Nature of Services
Lumen Private Services provides non-clinical administrative coordination services only.
Lumen is not a healthcare provider, health plan, healthcare clearinghouse, or other “Covered Entity” as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
In certain engagements, Lumen may receive access to health-related information at the direction of a client for administrative coordination purposes. In such cases:
Lumen acts solely as a client-authorized administrative representative.
Lumen does not create, maintain, or manage medical records.
Lumen does not provide diagnosis, treatment, clinical recommendations, or medical interpretation.
Where required by law or requested by a Covered Entity, Lumen will execute appropriate authorization forms or Business Associate Agreements (BAAs), if applicable.
Clients remain responsible for maintaining relationships with licensed healthcare providers and for all medical decision-making.
4. Information Sharing
We may share information only as necessary to:
Communicate with healthcare providers or insurers at your direction
Comply with legal obligations
Protect our legal rights
We do not share personal information with third parties for marketing purposes.
5. Data Security & Safeguards
Lumen implements reasonable administrative, technical, and organizational safeguards designed to protect personal information, including health-related administrative information, from unauthorized access, disclosure, alteration, or destruction.
Safeguards may include:
Secure password-protected systems
Encrypted communication platforms where appropriate
Limited-access data storage
Role-based access to client information
However, no method of electronic transmission, cloud storage, or digital communication can be guaranteed to be 100% secure. By engaging our services or submitting information through our website, you acknowledge and accept this inherent risk.
Clients are encouraged to use secure communication methods when transmitting sensitive information and to avoid submitting highly sensitive medical documentation through unsecured channels.
6. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal or contractual obligations
Maintain appropriate business records
Information may be securely deleted when no longer required.
7. Your Rights
Depending on your state of residence, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Requests may be submitted via email to the address listed below.
8. Cookies & Analytics
Our website may use basic cookies or analytics tools to improve functionality and understand visitor behavior. You may adjust your browser settings to disable cookies if desired.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect information directly from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will be posted on our website with the updated Effective Date.
12. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Lumen Private Services